We would rather you left happy than stayed unhappy. This page sets out exactly what you can have back, how to ask for it, and what happens when you cancel.

1. First purchase: the unused part comes back

The first time your organisation buys an app, you can ask for a refund at any point during that first billing period, monthly or annual. We refund the part of the period you have not used, pro-rated by the day: pay for 30 days, ask on day 10, and 20 days' worth comes back. The days already used are not refunded, and there is no full refund.

2. One first purchase per app

The pro-rated refund covers the first time your organisation buys a given app. Buy a second app later and that purchase qualifies on its own. It is one refund per app per organisation, ever — buying the same app again after a refund does not qualify again.

3. Renewals are not refundable

Only a first purchase qualifies, and only for its unused part. Once a subscription renews, monthly or annual, that renewal payment is not refundable. Cancel before the renewal date if you do not want to be charged again.

4. How to ask

Email [email protected] from the address on the account and tell us which app you want refunded. That is the only channel — there is no form and no button in the app, and we do not take refund requests over the phone.

5. How the money comes back

An approved refund goes back to the card, UPI handle or bank account you paid from; we cannot send it anywhere else. Expect it within five to seven working days of our approving it — the exact timing after that is your bank's.

6. Cancelling

You can cancel a subscription at any time. Cancelling stops the next renewal, and the app keeps working to the end of the period you have already paid for. Apart from the first purchase of an app (section 1), we do not refund the unused part of a period.

7. When no refund is due

If we close an organisation for abuse, illegal use, or a breach of our terms of service, no refund is payable — whether or not any unused period remains.

8. Downgrades

Moving to a smaller plan, or switching an app off, takes effect at your next renewal rather than immediately. You keep what you have paid for until the current period ends, and no refund arises from the downgrade itself.

9. Contact

Refund requests and questions: email [email protected].